All Technical Issues With Outliner 3.0, Outliner 2.0 or StoreLaw Student Edition

Outliner 3.0, Outliner 2.0 and StoreLaw Student Edition are no longer supported products.  All users of Outliner 3.0, Outliner 2.0 and StoreLaw Student Edition are required to upgrade their software to Outliner 4.0.  The upgrade to Outliner 4.0 is FREE.  There is no need to register or unlock your Outliner 3.0, Outliner 2.0 or StoreLaw Student Edition software prior to installing the upgrade.  All you need is your Outliner 3.0, Outliner 2.0 or StoreLaw Student Edition product serial number or order ID.

You can access the free upgrade to Outliner 4.0 by clicking here.

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All Technical Issues with Outliner 3.0

Before sending in a support request for any technical issue with Outliner 4.0 we recommend checking if there is a free update available for your software that may correct your issue.  Updates can be downloaded at http://www.storelaw.com/support/updsloutliner.htm.  There you will find links to available updates and a description of the fixes and enhancements included in the update.

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How do I upgrade my StoreLaw Student Edition software to Outliner 4.0?

StoreLaw Student Edition users can upgrade their software to Outliner 4.0 for free.  There is no need to register or unlock your StoreLaw Student Edition Software prior to installing the upgrade.  All you need is your StoreLaw Student Edition product serial number.

You can access the free upgrade to Outliner 3.0 by clicking here.

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How do I upgrade my Outliner 3.0 or Outliner 2.0 software to Outliner 4.0?

Outliner 3.0 and Outliner 2.0 users can upgrade their software to Outliner 4.0 for free.  There is no need to register or unlock your Outliner 3.0 or Outliner 2.0 Software prior to installing the upgrade.  If you already have a registered copy of Outliner 3.0 on your computer, then you will not be required to register the upgrade.  If you do need to register your Outliner 4.0 upgrade, all you need is your Outliner 3.0 or Outliner 2.0 product serial number or Order ID.

You can access the free upgrade to Outliner 4.0 by clicking here.

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Problems Registering Or Unlocking Your Outliner 4.0 Software. 

If you experience any issue unlocking or registering your Outliner 4.0 software, requesting a Manual Unlock Key is the quickest way to get you up and running.  Simply select "Manual Unlock Key" under the "Help" menu of your Outliner 4.0 software.  A window will open with instructions for requesting a manual unlock key.  Following these instructions will ensure that your request is sent to our 24x7 support team with all necessary information.

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Where can I find more information on using Outliner 4.0?

Outliner 4.0 includes a comprehensive help file and a multimedia tutorial.  Both the help file and the tutorial can be launched from the "Help" menu of your Outliner 4.0 software.  The tutorial contains lessons on all of the basic features of the software to get you up and running.
 
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Can you copy & paste information from your word processor into Outliner 4.0?

Outliner 4.0 includes full word processing capabilities which alleviates the need for a traditional word processing program.  This also means that any work done in a word processing program, e.g., MS Word, can be copied and pasted directly into your Outliner 4.0 software without losing the formatting.
 
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How do I use Spell Check for my notes?

One of the powerful features of Outliner 4.0 is Passive Spell Checking (including comprehensive legal terms spell checking) similar to popular word processors like Microsoft Word.  This means that a spell check is performed as you type - all misspelled words are highlighted by a wavy colored underline.  You can use the right mouse button to get a pop-up menu of suggested replacements, ignore the word, or add it to your custom dictionary. 

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Spell Check is not working on my notes?

On certain computer configurations the default install does not install a necessary .dll file to make the spell check work properly.  There is a free patch you can download/install by CLICKING HERE that will correct this issue on all machines.  Note that this patch will work on all versions of Outliner 4.0 (trial and full versions).  Also note that this patch has no impact on your data file.

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How do I Edit My Outliner 4.0 Outlines And Case Reports?

All outlines and case reports created using Outliner 4.0 software generate in ".rtf" format.  This generic format ensures that the outline or case report will open in your default word processing software (e.g., Microsoft Word or WordPerfect).  The outline or case report will open automatically in your default word processor so that you can edit and customize the finished product however you like.

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How do I backup to a CD-R/CD-RW?

If you attempt to backup your Outliner 4.0 data directly to a CD-R/RW you may receive an error that the disk is either full or write protected.  You receive this error message because CD-R/RW are generally not formatted to write directly to.  The way to backup your data to a CD-R/RW is to backup your data to a drive like your hard drive, then "burn" the file to the CD-R/RW using whatever CD burning software you have installed on your computer.  This is a limitation of CD-R/RW technology and not a limitation of Outliner 4.0.

The reason why there is a 2 step process is because CD-R/RW are generally not formatted to act like a floppy disk.  Buying a CD-R is similar to purchasing an unformatted floppy disk.  In order to write to the floppy disk, it must be formatted.  Similarly, you can format a CD-R/RW using your CD burning software to act like a floppy disk and backup directly to it.  Generally, however, people do not format their CD-R/RW because they want to use the disk on multiple types of machines.  This is why CD burning software is used to "burn" the file to the disk.  So, if you format the CD-R/RW to act like a floppy then you will be able to backup to the CD-R/RW directly.  Otherwise, you will need to backup to your hard drive and then "burn" the backup file to the CD-R/RW. 

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How many computers does the license permit me to install the software on?

The Outliner 4.0 license permits you to install and use the software on 1 desktop computer and 1 laptop computer for personal use.  If you require an additional license for a third location, e.g., an office computer, you can contact our sales department for a discounted additional license by emailing sales@storelaw.com.

 
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